Last updated: December 2024
At 3D TACT, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
We collect personal information that you voluntarily provide to us when you request a quote, place an order, contact us for support, or subscribe to our communications. This may include your name, email address, phone number, company name, billing information, and project specifications.
When you submit CAD files, 3D models, or other design files for manufacturing or consultancy services, we collect and store these files securely. This data is treated as confidential and is protected under our intellectual property safeguards.
When you visit our website, we automatically collect certain information about your device including IP address, browser type, operating system, pages visited, and referring website. We use cookies and similar tracking technologies to enhance your experience.
We use the information we collect to process orders and manufacture parts, handle payments, respond to enquiries and provide technical support, manage your account, send communications you have consented to, analyse usage to improve our services, and comply with legal obligations.
We understand the critical importance of protecting your intellectual property. All design files are stored on encrypted, secure servers with restricted access. Files are automatically deleted from our systems 90 days after project completion unless you request otherwise. We never share, sell, or use your designs for any purpose other than fulfilling your order. Our staff sign confidentiality agreements and we can work under your NDA for additional protection.
We do not sell your personal information. We may share your information with third-party service providers who perform services on our behalf (such as payment processors and shipping carriers), when required by law or to protect our rights, or in connection with a business transfer such as a merger or acquisition.
Third-party service providers who may receive data include payment processors, shipping carriers, cloud storage providers (encrypted), email service providers, and analytics platforms. All providers are bound by data processing agreements.
We may disclose information when required to comply with legal processes, enforce our terms and conditions, protect our rights and property, or investigate fraud or security issues.
We implement comprehensive security measures including SSL/TLS encryption for all data transmission, encrypted storage for sensitive data and design files, multi-factor authentication for staff access, regular security audits, and staff training on data security and privacy.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Under UK GDPR and applicable data protection law, you have the right to access, correct, or delete your personal information; restrict or object to how we process it; request data portability; and withdraw consent for marketing communications at any time.
To exercise these rights, contact us at info@3dtact.com. We will respond within 30 days.
We use cookies and similar tracking technologies for essential website functionality, analytics (understanding how visitors use our site), and preference storage. Marketing cookies are only used with your consent.
You can control cookies through your browser settings. Disabling certain cookies may limit website functionality.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it immediately.
We retain your information for as long as necessary to provide our services, comply with legal and accounting obligations, and resolve disputes. Design files are automatically deleted 90 days after project completion unless you request extended storage or earlier deletion.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website, updating the "Last updated" date, and sending email notifications to Company users for significant changes.
Your continued use of our services after changes indicates acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: info@3dtact.com
Phone: +44 7404 218922
Address: North of London, United Kingdom
We are committed to protecting your privacy and handling your information with care and respect. Thank you for trusting 3D TACT with your projects and data.